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Miller Canfield was just recognized for excellence in the BTI Client Service A-Team 2020 Report, published by law firm research and ranking firm BTI Consulting Group Inc. We were recognized as a standout in two categories: investing in client relationships and client-facing communication.
The ranking is based on research of more than 20,000 buyers of professional services and more than 350 interviews and direct feedback from corporate counsel who evaluate firms on 17 criteria that include client focus and commitment to help, value, understanding of the client's business and legal skills. Two criteria—dealing with complexity and uniformity of service delivery—rose to the top of client needs, which according to BTI is a "direct result of the soaring rate of high-stakes and bet-the-company work."
